This demo shows why context changes the quality of a support
chatbot. Both bots receive the same customer complaint. Only one can
see the actual order details, service policy, and current ETA.
Food delivery scenarioLive replay controlsClear business outcome
Demo scenario
Customer
Jamie Lee
Order
#48291, chicken sandwich combo
Promised ETA
6:15 PM
Hidden context
Driver flat tire, new ETA 6:40 PM, 10% delay credit applies
Presentation tip: start with the side-by-side playback, then replay
only the context-aware version if you want to talk through each
advantage.